Privacy Policy

1. Who We Are

Dewin Technology Pte. Ltd. is a manufacturing sourcing and supply chain management company with operations in Vietnam and China. We help businesses source custom parts, assemblies, and finished products from vetted factories across Southeast Asia.

Our registered office is in Singapore, and our operational teams are located in Vietnam and China. We operate the website at dewintech.com and related subdomains.

2. Information We Collect

We collect information in the following ways:

2.1 Information You Provide Directly

• Name, company name, and job title
• Phone number and country/region
• Project requirements, technical drawings, or specifications you upload or describe
• Messages and inquiries submitted through our contact or quote forms
• Any other information you voluntarily provide when communicating with us

2.2 Information Collected Automatically

When you visit our website, we may automatically collect certain technical and usage data, including:

• IP address and approximate geographic location
• Browser type, version, and operating system
• Pages visited, time spent on pages, and navigation paths
• Referring URLs and search terms used to find our website
• Device identifiers and screen resolution

2.3 Information from Third Parties

We may receive information about you from third-party platforms such as LinkedIn, Google Ads, or analytics providers when you interact with our content or advertisements on those platforms.

3. How We Use Your Information

We use the information we collect for the following purposes:

4. Legal Basis for Processing

Where applicable under the General Data Protection Regulation (GDPR) or similar laws, we process your personal data on the following legal bases:

• Contractual Necessity: Processing required to fulfill a contract with you or to take steps at your request before entering into a contract (e.g., preparing a quote).
• Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our services, marketing to existing or prospective business customers, and preventing fraud -- provided these interests are not overridden by your rights.
• Consent: Where you have explicitly consented to receiving marketing communications or to the use of non-essential cookies.
• Legal Obligation: Processing necessary to comply with a legal obligation to which we are subject.

5. Sharing Your Information

We do not sell your personal information. We may share your information with:

• Vetted Manufacturing Partners: When necessary to obtain quotes, evaluate feasibility, or fulfill your sourcing request, we may share relevant project details (but not unnecessary personal data) with our factory partners in Vietnam and China.
• Service Providers: Third-party vendors who assist us in operating our website, CRM, analytics, customer support, or marketing -- bound by data processing agreements.
• Professional Advisors: Lawyers, accountants, auditors, and insurers where necessary for legal, compliance, or financial purposes.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to a successor entity.
• Legal Requirements: Where required by law, court order, or governmental authority.

All third parties we work with are required to handle your data securely and in accordance with applicable privacy laws.

6. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to operate and improve our website. Cookies are small text files stored on your device.

You can control cookie preferences through your browser settings or via our cookie consent banner. Disabling certain cookies may affect website functionality.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

• Inquiry & Quote Data: Retained for up to 3 years from the date of last contact to allow for follow-up and relationship management.
• Customer & Order Data: Retained for up to 7 years to comply with financial recordkeeping obligations.
• Marketing Data: Retained until you withdraw consent or opt out.
• Website Analytics Data: Typically retained in anonymized or aggregated form for up to 26 months.

When personal data is no longer required, we securely delete or anonymize it.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmitted between your browser and our website
• Access controls limiting who within our organization can view personal data
• Regular security assessments and software updates
• Confidentiality obligations for employees and contractors who handle personal data

While we take reasonable steps to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

9. Your Rights

Depending on your location and applicable law, you may have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data, subject to certain legal exceptions.
• Right to Restriction: Request that we restrict processing of your data in certain circumstances.
• Right to Data Portability: Receive your data in a structured, commonly used, machine-readable format.
• Right to Object: Object to processing based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent, without affecting the lawfulness of prior processing.

To exercise any of these rights, please visit our Contact page. We will respond to your request within 30 days. We may need to verify your identity before processing your request.

10. International Data Transfers

As a company with operations in Singapore, Vietnam, and China, your personal data may be transferred to and processed in countries outside your country of residence. These countries may have different data protection laws than your own.

When we transfer personal data from the EEA or UK to countries not deemed adequate by the European Commission, we use appropriate safeguards such as:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Data processing agreements with strict confidentiality and security requirements

By using our website or services, you acknowledge that your information may be transferred to our facilities and third parties in the countries described above.

11. Children's Privacy

Our website and services are intended for business professionals and are not directed at children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child, we will take prompt steps to delete such information.

If you believe we have collected information from a child, please contact us via our Contact page.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Effective Date" at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, we encourage you to reach out to us directly. Our team is committed to addressing your privacy concerns promptly and transparently.

You can submit your inquiry through our Contact page, and we will respond within 2 business days.

Dewin Technology Pte. Ltd.
Singapore (Registered Office)
Operations: Vietnam & China